When should your business replace email with a client portal?
Decide whether better email habits, shared folders or a client portal will reduce coordination work, then define the smallest useful pilot.
Read the guide 7 minTHE SOFTGLIMMER BLOG
Websites & UX
Clearer websites, useful design decisions and better enquiry journeys.
USEFUL IDEAS. CLEAR NEXT STEPS.
Latest guides
Which website changes should your team make without admin access?
Test whether your team can draft, review, publish and recover everyday website changes safely, using one service-page rehearsal and a reusable acceptance worksheet.
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What should you change in mobile website navigation first?
Prioritise visitor tasks, choose clear labels and approve menu behaviour with practical checks for touch, keyboard access and complete enquiry journeys.
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How should you scope a website project before approving it?
Turn customer tasks into counted deliverables, named responsibilities and clear acceptance tests before you approve a website project.
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Website maintenance checklist: what should you check after launch?
Build a recurring website maintenance routine with named owners, practical checks and evidence that enquiries arrive, information stays accurate and backups restore.
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What should your website enquiry form ask and promise?
Ask only what supports a useful first reply, then make sure every accepted enquiry is saved, acknowledged and assigned to someone.
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When is a landing page a better choice than a full website?
Choose the smallest structure that supports your buyer’s task. Compare a focused campaign page, an existing website page and a combination of both, then test for qualified enquiries.
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Should you improve your website or rebuild it?
Audit important customer tasks, identify the cause of each obstacle and choose between page improvements, journey redesign and a rebuild.
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Which website accessibility checks should a small business start with?
Start with one complete customer journey. Check keyboard operation, headings, forms, contrast and zoom, then give your developer evidence they can reproduce.
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